Terms & Conditions
Details of all orders placed on our website are stored by us. A copy will be sent via e-mail and you can find the terms here at all times.
All prices are in pounds sterling. Secure payments can be made in the following ways:
- American Express
- Google Pay
All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we have the right to cancel the order.
If your purchase develops a fault within 14 days of receipt, we will generally exchange or refund the item provided it is in ‘as-new’ condition. This does not apply to faults caused by accident, neglect or misuse, for which there will be no refund or exchange. This does not affect your statutory rights.
If your purchase develops a fault after 14 days then please contact us firstname.lastname@example.org. This does not apply to faults caused by accident, neglect or misuse for which there can be no refund or exchange.
A standard UK or overseas delivery charge will be calculated on your order and added to your shopping basket.
If you have specific delivery requirements please contact us on 07763178862 and we will be happy to give you a quote.
The majority of our deliveries are made within 7 to 10 days of payment being received through standard delivery. Delivery dates for out of stock items will be advised on order.
Futsal Focus uses Royal Mail services therefore all deliveries to the U.K, Europe and globally are tracked and can be traced.
Please note that we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in delivering goods. In the unlikely event that your product appears lost or is damaged in transit please contact us.
If you order arrives damaged or incomplete please notify the courier on delivery and inform us within 24 hours. We will do our best to sort out the problem as quickly as possible.
Distance Selling Regulations
In accordance with EU distance selling regulations, we provide a seven working day cooling off period with a right to cancel for all online orders. This period starts the day after the goods are received. Futsal Focus will accept returns on goods even if the packaging has been opened to inspect them. All goods need to be repackaged in original packing and with all accessories and instructions before returning.
If you wish to return your item please notify us by emailing email@example.com. You are liable for the cost incurred in returning the item but will be refunded the full purchase cost including any original delivery fees. If the items are returned without original packaging, accessories or instructions then the costs will be calculated and deducted from the amount refunded.
Printing and Pricing Errors
In the event a product is listed at a wrong price due to a typographical (human) error or incorrect pricing information received from our suppliers, we have the right to refuse or cancel any orders placed prior to a contract being made.
When you shop with us via our website, all your financial transactions are entirely secure via online payment. Stripes software allows individuals and businesses to make and receive payments over the Internet. Stripe provides the technical, fraud prevention, and banking infrastructure required to operate online payment systems.
In the event that we fail in meeting our high standards of customer service please contact us at:-
Data Protection Act
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).